Coconutify

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Returns & refunds

Thank you for shopping with Coconutify. We want you to be happy with every order. Please read this Refund & Return Policy carefully before making a purchase.

1. Eligibility for returns

We accept returns only under the following conditions:

  • You received a damaged, defective, or incorrect product.
  • The issue is reported within 48 hours of delivery.
  • The product is unused, unopened, and in its original packaging.

Proof of purchase (order ID or invoice) is required to be eligible for a return.

2. Non-returnable items

The following items are not eligible for return or refund:

  • Opened or used products.
  • Products damaged due to customer mishandling.
  • Perishable or hygiene-related items.
  • Items purchased during sales or promotional offers (unless damaged).

3. Return process

To initiate a return:

  1. Contact us within 48 hours of delivery.
  2. Share clear images or videos of the damaged or incorrect product.
  3. Provide your order ID and registered contact details.

Email us at coconutifystore@gmail.com (Mon–Fri, 9am–5pm). Our team will review your request and respond within 2–3 business days.

4. Refund policy

  • Once the return is approved and product inspection is completed, refunds will be processed.
  • Refunds will be credited to the original payment method.
  • Processing time: 5–7 business days after approval.
  • Shipping charges (if any) are non-refundable, unless the issue is from our side.

5. Replacement policy

If you prefer, we may offer a replacement instead of a refund, subject to product availability. Replacement shipping will be arranged after approval.

6. Cancellation policy

Orders can be cancelled only before shipment. Once an order has shipped, cancellation requests will not be accepted.

7. Late or missing refunds

If you have not received your refund after the stated processing period:

  • Check your bank or payment provider.
  • Contact your payment gateway.
  • If the issue persists, contact us directly.

8. Damaged during transit

If your package arrives visibly damaged:

  • Do not accept the delivery if possible.
  • Contact us immediately with images or videos.

9. Contact information

For all refund, return, or cancellation queries, contact Coconutify:

  • Email: coconutifystore@gmail.com
  • Hours: Mon–Fri, 9am–5pm

10. Policy updates

Coconutify reserves the right to modify this Refund & Return Policy at any time without prior notice. Updates will be posted on this page.